Your order

1 - Create your offering

After you finalised a date for your event and having your guest list completed, you can choose from our fixed menu items.

Or if you’d like to select a bespoke offering, we suggest to make an appointment and discuss your order in person with our store representative, or if it’s more convenient we can continue discussing via email.

From here on the order will be submitted and we will confirm the order with availability, review any dietary requirements, and send you the order confirmation with all the details.

We kindly ask you to review the confirmation carefully and let us know as soon as possible if any changes are required.

For particular larger orders a deposit may be required, this will be communicated during the booking process.

On the day of your event the food is getting freshly prepared with high quality ingredients, ensuring everything arrives ready to enjoy.

Depending on your order size we might require payment to be made in full upon delivery or to be made payable after the event.

Additional information

Delivery and collection

Delivery is available throughout the cotswolds, charges may apply depending on location. Delivery and collection (where applicable) can be arranged as part of your booking, please let us know if your venue has any access restrictions or specific delivery requirements.

• Set up

  We provide a flexible setup options for your event. Whether you’d like to arrange your catering yourself or leave everything to us, we are happy to accommodate.
  Setup service is available upon request, and will be addressed in the process of making your order. For a simple platter or sandwich order there is no setup required, simply put your platters on the table and enjoy.

• Ordering deadlines

  We recommend placing your order as early as possible, particularly for weekends and special occasions. While we will always do our best to accommodate last-minute requests, availability cannot be guaranteed with less than 72 hours notice. To ensure we can prepare your order to the highest standard, we kindly ask for at least 72 hours notice for standard catering orders. Larger events, bespoke menus, and orders requiring additional preparation may require more notice. Please contact us as early as possible to discuss your requirements.

• Dietary requirements

  We are happy to accommodate dietary requirements wherever possible. Please notify us of any allergies or intolerances at the time of ordering. While we take every care in preparing our food, our kitchen handles all major allergens and we cannot guarantee an allergen-free environment.

• The event is cancelled, or you want to adjust your order

  Changes to Your Order

  We understand that plans can change. Please let us know as soon as possible if you need to make any amendments to your order. We will do our best to accommodate changes, subject to availability and the stage of preparation.

  Cancellations

  If you need to cancel your booking, please contact us as soon as possible. Cancellation charges may apply depending on the notice provided and any costs already incurred in preparing your order.

  For larger events and bespoke catering, specific cancellation terms will be outlined at the time of booking.

• Caring for our equipment

  We take pride in providing beautifully presented serving pieces and equipment for your event. We kindly ask that all hired items are looked after and returned as agreed.

  In the unlikely event that items are damaged, lost, or missing upon return, a replacement charge may apply. Any costs will be communicated clearly before being charged.

  If any equipment is accidentally taken home, please contact us as soon as possible. We are happy to arrange a return.

• Securing your booking

  To reserve your date and begin preparing your order, we may require a deposit for larger events or bespoke catering requests. The remaining balance will be due according to the payment schedule provided in your quotation.

  We will always make payment requirements clear before confirming your booking.